Step 1: Root Cause Analysis
Solve your biggest operational friction points with a focused 30-day root cause audit.
Step 2: Stabilization & Design
Fix immediate bottlenecks and build a scalable solution for long-term growth.
Step 3: Sustainable Execution
Ensure sustainable growth with interim leadership and a fully executed strategic model.
Customer Journey Analysis
Increase retention and stop revenue churn by eliminating friction in your customer journey.
Improve Your Intake
Replace manual spreadsheets with automated workflows for reliable, real-time reporting.
Operational Efficiency
A focused, low-risk engagement to improve how decisions are made — and where time, money, and effort are being lost.
Project Management
Ensure high-stakes technical projects are delivered on time and under budget.
Customer Experience
Many companies claim to be customer-centric, but they often just put a veneer on the issues and mistake customer experience as organizing an annual picnic with their highest-ranking customers. To truly adopt a customer-centric attitude, companies must understand their customers and devise strategies and systems that prioritize delivering value to them. Most small- and medium-sized businesses are unable to allocate resources for a full-time Chief Customer Officer. This is where fractional CCOs come in; we provide customized, cost-effective solutions to drive customer satisfaction and value recognition.
Operations
Many businesses struggle to ensure all departments are running efficiently and effectively to meet strategic objectives. A COO can provide the expertise and oversight to ensure processes, procedures, and productivity are optimized, costs are minimized and customer and employee satisfaction is maximized. However, many small to mid-sized companies cannot afford a full-time COO. This is why a fractional COO can be a great solution. We provide businesses with the expertise needed to drive operational efficiency and success, all within the confines of their budget.
Learning & Development
Training is important for the success of any organization. Training helps employees develop the skills and knowledge they need to be successful in their roles and contribute to the overall success of the organization. Training can also help reduce employee turnover and increase employee loyalty. Similarly, training customers helps ensure that they are able to use a product or service in the most efficient and effective way possible. By providing training, customers are more likely to use the product or service correctly, have a better experience, and remain loyal to the company. We are experts in adult education and learning management. Let us help you build an effective training program today.
SCORMY
If you need an easy, inexpensive, and fast way to create training that can be tracked in your organization’s Learning Management System (LMS), then SCORMY is an App you’ll love.
The Do Nothing App
Do Nothing is exactly what it sounds like. There are no goals. No levels. No scores. No notifications. Open the app, flick the ball, and watch it move. It bounces, slows, and gently settles back to rest. That’s it.