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Business Consulting Services

Strategic technology consulting and training to make your business more competitive and efficient.

Mark Tebault

Founder/Owner

With over two decades of experience, I have had the privilege of working in a variety of roles and am well-versed in information technology, data security, product management, customer service, process optimization, and general business best practices. Thus, I am confident that I can help you with most business topics.

Consulting Services

High-Impact Technology & Business Consulting Services

 

I am an accomplished Technology and Business Consultant specializing in solving the most challenging organizational and technical gaps within high-growth companies.

 

My focus is on driving rapid, measurable business outcomes through pragmatic digital and business transformation. I am currently available for Consulting Engagements focused on delivering immediate, high-value impact.

 

Core Value Proposition: Bridging Strategy and Execution

My unique value proposition is the ability to move seamlessly between the C-suite's strategy and the engineering team's execution, ensuring complex projects deliver on their promise and achieve sustainable results.

  • Breadth of Operational Scope: I draw on over 20 years of operational experience, including senior leadership roles such as SVP of Customer Success and VP of Customer Care Operations.
  • Technical Root Cause Fixer: I don't just identify symptoms. I leverage my deep technical fluency (programming, full-stack architecture, and data analysis) to find the true technical root cause of business failure and architect lasting solutions.
  • Transformation Expert: I possess proven expertise in leading critical organizational and technical changes, including the implementation of effective Agile methodologies and the integration of advanced AI/ML solutions into core operations.

 

Engage for Immediate Impact

I am prioritizing opportunities where my skills can lead to rapid, measurable results for your organization.

 

Consulting & Interim Contract Availability:

I am available for high-priority interim contracts focused on:

  • Technical Program Rescue: Stabilizing and de-risking critical, stalled technical projects.
  • CX Operational Audits: Conducting deep dives to optimize Customer Experience operations, driving efficiency and success metrics.
  • Agile Transformation Stabilization: Ensuring organizational change takes root and delivers its promised value.

Recent Articles

Business Process Improvement

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Improve Your Intake

Manual intake processes built on Spreadsheets often lead to fragmented data and poor user experiences. I specialize in modernizing these workflows, transitioning your team from flat-file spreadsheets to relational, automated systems. This ensures data integrity, simplifies reporting, and provides a clear, bi-directional interface for your stakeholders.

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Customer Journey Analysis

Unidentified friction in your customer journey is a direct driver of churn and lost revenue. This consulting engagement targets your highest-friction touchpoints to map current bottlenecks, build a prioritized improvement roadmap, and execute the changes necessary for a seamless experience. Stop guessing where customers are dropping off and start implementing data-driven solutions that improve retention and operational efficiency.

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Data Governance

High-quality data is a strategic asset that drives measurable ROI by reducing operational waste, mitigating compliance risks, and accelerating decision-making. Our data governance consulting transforms fragmented information into a reliable resource, ensuring your leadership acts on accurate, real-time insights rather than intuition. By establishing clear ownership and rigorous quality standards, we help you eliminate the costs of "bad data" and unlock the full economic value of your enterprise information.

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Business Problem Resolution

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High Impact Audit

If you have a critical business problem that needs a real solution, let’s talk. Our High-Impact Audit is a focused, 3-to-4-week engagement where we move between the strategy and the team’s execution to find the root cause of your biggest operational friction points.

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Stabilization & Solution Design

Once the root cause is identified, we move from diagnosis to action. In our Stabilization & Solution Design phase, we implement high-priority fixes to resolve immediate friction while architecting the robust systems and processes your business needs to scale.

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Transformation & Sustainable Execution

With the foundation established, we focus on long-term impact. In the Transformation & Sustainable Execution phase, we oversee the full-scale rollout of your new strategic model. We provide the interim leadership and mentorship needed to embed these changes into your organization’s DNA, ensuring your results are measurable, sustainable, and entirely self-sufficient.

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General Consulting

Digital Transformation

Scale your operations without the growing pains. I implement and integrate the essential systems your business needs to stay competitive, including CRM, automated support ticketing, cybersecurity, and AI-driven workflows. You don’t need to be a technical expert—I handle the architecture and implementation so you can focus on running your company.

Customer Experience Optimization

In a crowded market, service quality is your primary differentiator. I analyze your customer touchpoints to remove friction and improve satisfaction. By optimizing the end-to-end experience, I help you turn one-time buyers into loyal advocates and long-term revenue drivers.

Project Management

Complex initiatives require dedicated oversight to stay on schedule and under budget. If your team lacks the internal capacity or specialized expertise to lead a high-stakes project, I provide the structure and leadership necessary to ensure a successful delivery from kickoff to completion.

 

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Technical Engineering

My consulting is backed by a foundation in software engineering. When I am not advising clients, I am building applications that leverage the latest in AI and cloud architecture. This continuous practice ensures that my strategic advice is always technically sound. Below are some of the software titles I have released.

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SCORMY

If you need an easy, inexpensive, and fast way to create training that can be tracked in your organization’s Learning Management System (LMS), then SCORMY is an App you’ll love.

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